Sittingbourne grew up around Milton Creek, and for much of the last century paper making was one of its biggest industries. There was a large mill in the town itself, and from the 1920s a second mill was built at Kemsley along with a village for the people who worked there. The Sittingbourne and Kemsley Light Railway still runs through Milton Creek Country Park, a reminder of how closely the town and its industry were tied together.
That history shows up underground. The older streets are lined with terraces that still drain through clay pipes, while the newer estates at Kemsley and Iwade were laid with modern systems and a very different set of habits. Vortex Plumbing & Drainage Ltd works on both, and the questions we ask on the phone depend a good deal on which part of town you live in.
Most calls start with something simple: a kitchen sink that will not empty, a toilet that rises when flushed, or water seeping round the edge of a manhole cover. We trace the blockage to where it actually sits, clear it with rods or a jetting hose depending on what we find, and run water through to prove the line is free. Then we tell you what caused it, whether that is wipes, fat, roots or a fault in the pipe itself.
Around Milton Regis, Murston and the streets near the High Street, many homes still drain through glazed clay pipes laid generations ago. Clay lasts well, but the joints between each short length are its weak point. Ground movement opens them up, roots push in, and a pipe that has served for decades starts blocking every few months. Shared runs behind terraces add a further twist, because one household’s blockage can back up into a neighbour’s garden.
The estates at Kemsley and Iwade bring different problems. Plastic pipes rarely crack with age, but they can be damaged during building work, left with rubble inside or laid with too little fall. Rainwater often goes to soakaways or surface water drains that silt up as gardens and paths settle. On some estates the sewers serving several homes are still privately owned while they wait to be taken on by the water company, which can leave owners unsure who to call. We clear the problem and help you work out where responsibility is likely to lie.
A camera survey is the quickest way to settle what is going on underground. We feed a small camera through the pipe and record what it finds, whether that is root growth through an old clay joint or a dip in a plastic run on a newer estate. You get the footage and a clear explanation, so any decision about repairs rests on evidence. Find out more on our CCTV drain survey page.
The trade parks and industrial estates around Sittingbourne put drains under heavy use, from staff toilets and canteens to yard gullies taking water off large roofs and hard standing. When a drain fails on a commercial site, it affects the whole working day. We clear the immediate problem, survey the line to find the damaged section and carry out the repair, whether that means a no dig lining, a patch or replacing a broken length. Our commercial drainage page has more.
If you have a blocked drain in Sittingbourne, start by noticing where the water is backing up. A single slow sink points to a local blockage in that waste pipe. Several fittings slowing at once, or water rising in an outside chamber, usually means the problem is further along the main run.
If it is safe to lift your inspection chamber cover, have a look. A full chamber means the blockage is downstream of it, while an empty one suggests the trouble lies between the house and the chamber. Either way we can clear it. Please do not pour strong chemical cleaners into a drain that is completely blocked, as they sit in the pipe and make the clearance harder and less safe. Our blocked drains page has more advice.
If sewage is coming up inside a home or business, call us at any hour. We answer 24/7, and our emergency call outs page explains how it works.

Inside the house, the most common trouble is a toilet or bath that will not drain. Toilets usually block with wipes, sanitary products or too much paper at once, and baths with hair and soap gathering in the trap. We deal with:
See our blocked toilet and blocked bath pages for more.
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High pressure jetting scours grease, scale and silt from the pipe walls. It suits kitchen drains, long shared runs behind terraces and surface water lines on newer estates. See our high pressure jetting page.
Cracked joints, root damage and broken sections can often be relined from the inside. Where a pipe has collapsed, we dig out and replace only the length that has failed. Read about our drain repairs.
Leaves and grit soon fill yard gullies and gutters. We clear them and check the drains they feed, which helps stop water pooling against walls and doorways.
Straight answers for homeowners, landlords and businesses across Sittingbourne.
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