Thamesmead is home ground for Vortex Plumbing & Drainage Ltd. Our address is on Mangold Way, so when a drain gives trouble anywhere from Abbey Wood to the riverside, we are working on our own patch. Below are the main services we offer here, followed by a little about why drainage in Thamesmead behaves the way it does.
A blocked toilet is the call nobody wants to make, especially in a flat with only one. Most blockages sit in the pan or the trap and come from wipes, cotton buds or too much paper at once. We clear them with the right tools so the pan is not damaged, then check that the soil pipe beyond is running freely. If a toilet in a block of flats keeps blocking, the cause may be in the shared stack rather than your own pipework, and we can tell you which. More on our blocked toilet page.
Hair and soap are behind almost every slow bath. They collect in the trap and the first bend of the waste, getting worse gradually until one day the water simply sits there. We take the trap apart where we can, clear the waste back to the stack or gully, and run the bath to make sure it empties at a normal speed. Our blocked bath page has more.
Jetting sends water at high pressure through a drain to scour away fat, scale and silt. On estates where many kitchens feed one long shared run, grease builds up faster than in a single house, and jetting is the most thorough way to clean it out. It is just as useful for surface water drains and gullies that fill with silt and leaves. See our high pressure jetting page.
Being based in Thamesmead helps when something goes badly wrong. If sewage is coming up through a toilet or shower, or a manhole is overflowing outside your door, call us at any hour. We answer 24/7 and aim to be with you within the hour. While you wait, stop using taps, toilets and appliances that drain into the blocked line. Our emergency call outs page explains what happens next.
Some blockages return because the pipe itself is damaged. Settlement on former marshland, old repairs and roots from estate trees can all crack pipes or pull joints apart. We find the fault on camera, then repair it with as little disruption as possible, often by lining the pipe from inside so paths and parking areas stay as they are. Where a section has failed completely, we replace it. Read more on our drain repairs page.
Outside the home, a blocked drain in Thamesmead tends to show itself as a gully overflowing by the back door, a smell from an inspection chamber, or water collecting on a path after rain. We open the chambers, find which length is blocked and clear it, using rods for a simple obstruction and jetting for grease and silt. If there is any sign of a deeper fault, we check the run on camera before we leave. Our blocked drains page explains more.
Shops, takeaways, community buildings and business units around the town centre and along the main roads all rely on drains that see much heavier use than any single home. We clear blockages, jet kitchen drains, inspect communal pipework on camera and can put a maintenance plan in place. The commercial drainage page tells you more.

Thamesmead was planned in the 1960s as a new town on former marshland beside the Thames, and its first residents moved in during 1968. The 1953 floods were still fresh in the memory, so many of the early homes put their living space on the first floor, linked by raised walkways.
Later phases in the 1980s brought streets of red brick houses, and lakes and canals such as Southmere were part of the plan from the start. Today the town spans two boroughs, Greenwich and Bexley. All of this gives local drainage a character of its own:
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When the cause of a problem is not obvious, a camera survey shows the inside of the pipe. You get the footage and a plain account of what it shows. See our CCTV drain survey page.
Yard gullies and surface water drains collect silt, leaves and litter. We clear and jet them so rain can get away from paths, doorways and parking bays.
For landlords, managing agents and businesses, planned jetting and inspection can catch a problem before it turns into an emergency call out.
Helpful answers for residents, landlords and businesses in Thamesmead.
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